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PENTAMATH

Returns

If you would like to return your merchandise, please reach out to chen-01@jiahongnet.com before mailing products back. Returns are accepted within 30 days of the date that you received your order for a full refund of the product. Please mail products in their original condition and with all original packaging and tags to:We stand by the quality and origin of all the items sold on our site. Each product is handmade and, as a result, colors and measurements may vary slightly.

 

Returns

Please allow up to three weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If the item was a gift, we will issue store credit for the return. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.

 

 

Damaged Items

Damaged or defective items should be reported to us within 10 business days of receipt of the package.  Do not ship damaged products back to us unless requested to do so.  A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.

 

 

Missing Items

While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receipt of the package to be issued a credit or to be shipped correct item(s).

 

 

Exchanges and Cancellations

Merchandise exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.

To cancel an orderemail chen-01@jiahongnet.com. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancelation.  In this case, please follow the steps above under Returns.

 

 

Custom and Bulk orders

Custom and bulk orders may not be returned or exchanged unless damaged. If you receive damaged personalized or bulk items, please reach out to chen-01@jiahongnet.com within five business days of receipt.